Accessibility

Our premises are DDA compliant and fully accessible.
Our fire safety certification was revised in 2011 following an increase in seated capacities within the Burdett Theatre and again in 2012 following a similar increase in the Orangery.

Accessing the Venue

The main entrance to the building is located in Dean’s Mews, where there is a slope up to the main doors. The outer doors to the main entrance are open between the hours of 6.30am - 9pm. The inner glass doors open automatically, should they fail we would lock them open to ensure ease of access.
Other entrances may be used around the building upon request. However these do have steps but if access is required directly to those areas, we would provide temporary ramps to aid individuals.
The Venue is wheelchair friendly with level access to all areas at the Ground Floor Level while there is lift access to all floors.
Our Burdett Theatre is equipped with a large stage area that has a detachable ramp. Routinely, we do not have this in use but it can be installed upon request.

Accessible Parking Facilities

There is one disabled parking space located immediately outside our main entrance in Dean’s Mews. This space is controlled and managed by Westminster City Council. It is used on a first come first served basis.
Alternative parking bays can be found close by on Cavendish Square, Harley Street and Chandos Street. There are also 2 local NCO car parks, one on Cavendish Square and the other in Harley Street.

Accessible Toilet Facilities

Accessible toilet facilities are available on the lower ground floor, ground floor, 1st floor and 2nd floor. In total we have 6 fully accessible toilet facilities located within the Venue. One of these also has baby changing facilities included.

Signage

Our signage is clear and directional and located in all public areas including main reception, lift lobbies, corridors and foyer areas.

Fire Safety and Evacuation

We have an approved Health and Safety Management Plan which incorporates our Fire Safety Policy and Fire Evacuation Procedures. These are reviewed on a regular basis by our Health and Safety Consultant.
During operating hours, we ensure that there are adequate numbers of emergency personnel on duty to act as Fire Marshalls and First Aiders, We have on site, 2 evacuation chairs and a sufficient number of staff trained in their use. These chairs are routinely serviced and well maintained.

Induction Loops

An induction loop system is present at our main reception as well as in our 3 larger theatres.
We also have access to a Text Relay service for use by deaf or hard of hearing clients and we are able to provide clients with access to a variety of web pages for further information on other Language Service Professionals (LSP) and alternative Language Service Providers:

In 2009 we were awarded the RNID’s Louder than Words Charter Mark for our work on raising awareness and we were successful in being awarded this in 2012 for a second time by Action on Hearing Loss, formerly known as the RNID.

Disability Awareness Training for Staff

Our reception staff have undertaken training in sign language and general disability awareness while all front of house staff provide high standards of customer care.

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