Frequently Asked Questions
Meeting & Conferences
We realise when booking an event you may have numerous questions but may forget to ask when speaking to one of the team or during a site visit, to assist with this and ensure nothing is missed we have devised a list of the most frequently asked questions along with a short explanation of our practices and policies.
To find out further information regarding any of the questions listed please contact a member of the team on 020 7307 2474 or email firstname.lastname@example.org
For further details of our spaces please download our Venue brochure.
What time can I have access to the venue and when do I need to depart by?
Access to the event spaces is from 8am and early access can be arranged at additional cost. We recommend that the earliest time you ask guests to arrive is 8.30am so you have time to set up the room with any material.
If you have a full-day booking, we require you and your guests to depart the event space by 5.15pm, this is to allow access from 5.30pm for clients who have an evening booking.
What is the maximum capacity in each theatre and how many can you accommodate on the Burdett Stage?
We can accommodate a maximum of 11 speakers on the stage in the Burdett Theatre in a standard setup or a maximum of 7 with comfy seats for a more relaxed setup. For more details please download our AV Brochure.
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Are theatres and meeting rooms fully accessible?
No.11 Cavendish Square is fully accessible for all wheelchair users, our main entrance located on Deans Mews is step free and offers access to all rooms on the ground floor with lifts available at reception accessing all other floors used by the venue.
Accessible toilet facilities are available on all floors used by the venue. In total we have six fully accessible toilet facilities within the venue.
The Burdett Theatre is equipped with a large stage area that has a detachable ramp allowing wheelchair users easy access to the stage.
An induction loop system is integrated to our three theatres, the Edwards and Maxwell Rooms and we have been awarded the Lounder than Words Charter Mark by Action on Hearing Loss for our facilities.
Guide dogs are permitted throughout the venue.
What support do you offer on the day of your event?
From your first contact with No.11 Cavendish Square your allocated event manager, will work with you on the lead up, during and post meeting/conference to ensure everything runs smoothly and the event goes without a hitch.
On the day of your event your event manager will be on site to greet you on arrival, will be your contact throughout the duration of your event and will assist with any additional requests that may arise.
Do you provide registration and exhibitor tables?
We provide 6ft registration tables with all our theatres.
For exhibitors we provide 4ft x 2ft tables, 2 chairs and a cloth, to find out the maximum number of exhibitors that can be booked for each of the theatres please speak to your event manager.
What are the branding opportunities?
Branding is available in all our theatres and meeting rooms, although it’s subject to approval from management and each space offers different branding opportunities. The Burdett Theatre and Edwards Room have LED lighting allowing creativity when integrating your brand colours into the event. To find out more about the opportunities available for your dedicated space please speak to your event manager.
Do you have cloakroom/green room facilities?
We provide a private cloakroom with all our theatres; the Edwards and Maxwell Rooms also have private cloakroom facilities. As standard our cloakrooms are unmanned, however if a cloakroom attendant is required this can be arranged at an additional cost. Please speak to your event manager for details.
The Burdett Theatre comes with the Strafford Room. Located behind your main registration desk, it is perfect for a green room.
If you require a green room when booking either the Maynard or Marlborough Theatre, please speak to your event manager who can advise which space will be most suited to your needs. Room hire charges will apply.
What audio-visual facilities are available at No.11 Cavendish Square?
To view any questions relating to audio-visual (AV) please download our audio-visual brochure which details equipment that is included in the theatre/room along with additional AV and all related costs.
What are your guidelines for delivery and collection?
To ensure we have enough storage space for all events taking place, We only accept deliveries within 5 working days of you your event date. Please arrange for deliveries to be collected on the day of your event or the next working day, after this time a daily room hire fee of £500 will be applied to store your goods.
Please ensure each item left is clearly labelled for courier collection.
The opening time for deliveries/collections is from 8am to 8pm.
Do your theatres and meeting spaces have minimum catering spends?
Some of our theatres and meeting spaces have minimum catering spends, this depends on the size of the space you have booked. To find out if the space you are booking has a minimum catering spend please speak to your event manager.